Dragon's Den TSD Store Terms & Conditions

1. Store Purchases

The Dragon's Den TSD store offers martial arts-related products and school-direct charges, which may include uniforms, apparel, training equipment, sparring equipment, accessories, testing fees, board-breaking fees, and other products or services associated with Dragon's Den TSD.

Purchases made through the Dragon's Den TSD store are separate from registration and tuition collected by Phoenix Parks & Recreation for Dragon's Den group classes.

2. Prices and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Payment is due at the time an order is placed. Payments may be processed through third-party payment processors, including Stripe. By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charge for your purchase.

We reserve the right to correct pricing or product-description errors and to cancel or refund an order affected by an error.

3. Physical Products and Fulfillment

Physical products may include uniforms, apparel, sparring equipment, training equipment, gear bags, patches, accessories, and similar merchandise.

Some products may need to be ordered specifically for the purchaser rather than being immediately available from existing inventory.

Sparring gear and certain other equipment may take up to two (2) weeks to be fulfilled. Delays may occasionally occur because of manufacturer availability, shipping delays, product shortages, sizing issues, or circumstances outside the reasonable control of Dragon's Den TSD.

Any fulfillment timeframe provided by Dragon's Den TSD is an estimate and is not a guaranteed delivery date.

4. Pickup and Delivery

Available pickup or delivery options, when applicable, will be communicated at checkout or directly by Dragon's Den TSD.

Customers are responsible for providing accurate contact, billing, shipping, and other information necessary to fulfill an order.

Dragon's Den TSD is not responsible for delays resulting from incorrect or incomplete information supplied by the purchaser.

5. Sizing and Equipment Selection

Customers are responsible for providing accurate sizing and product-selection information when ordering uniforms, sparring equipment, apparel, or other size-specific merchandise.

We encourage customers to confirm sizing with a Dragon's Den instructor before purchasing martial arts uniforms or protective equipment when they are uncertain about the appropriate size.

Exchanges for incorrectly sized merchandise will be considered on a case-by-case basis and may depend on the condition of the item and availability of a replacement.

6. Testing Fees and Other School Fees

The store may be used to collect fees associated with rank testing, board breaking, events, equipment, or other Dragon's Den TSD activities.

Payment of a testing fee does not by itself guarantee promotion or advancement in rank. Rank advancement is based on the applicable Dragon's Den TSD and/or World Tang Soo Do Association requirements, including any applicable eligibility, curriculum, attendance, performance, conduct, and testing requirements.

Unless otherwise stated, payment of a fee applies only to the particular activity, test, product, or service identified at the time of purchase.

7. Refunds, Returns, and Exchanges

Refunds, returns, cancellations, and exchanges are handled on a case-by-case basis.

To request a refund, return, cancellation, or exchange, contact Dragon's Den TSD at support@dragonsdentsd.com and include your name, order information, and the reason for your request.

Submitting a request does not guarantee that a refund, return, cancellation, or exchange will be approved.

When evaluating a request, we may consider factors including whether an item has already been ordered from a supplier, whether merchandise has been used or worn, whether customized or size-specific equipment was ordered, whether a testing or event fee has already been applied, and other circumstances relating to the purchase.

Approved refunds will generally be returned to the original payment method when practicable.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

8. Used, Worn, or Damaged Merchandise

Products that have been worn, used in training, damaged after receipt, altered, or otherwise made unsuitable for resale may not be eligible for return or exchange except where the product was defective when provided.

If you believe an item was defective, damaged, or incorrect when received, contact us as soon as reasonably possible so that we can review the issue.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@dragonsdentsd.com.

We will make reasonable efforts to accommodate cancellation requests. However, an order may not be cancellable once merchandise has been ordered from a supplier, prepared, customized, fulfilled, or otherwise committed.

10. Product Availability

Products and sizes are subject to availability.

We reserve the right to limit quantities, discontinue products, substitute an unavailable item with the purchaser's approval, or cancel and refund an unavailable item.

Displaying a product on the store does not guarantee that the product or a particular size will remain available.

11. Martial Arts Equipment

Martial arts training and the use of martial arts equipment involve inherent risks of physical injury.

Protective and sparring equipment is intended to help reduce certain risks associated with training; it cannot eliminate all risks or guarantee that injury will not occur.

Customers and students are responsible for using equipment appropriately, following instructor directions, and promptly reporting damaged, improperly fitting, or defective equipment.

12. Website and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, pricing, sizing, and availability information. However, actual products may vary slightly in appearance, color, packaging, or other non-material characteristics.

We may correct errors or update store information without prior notice.

13. Intellectual Property

The Dragon's Den TSD name, branding, logos, photographs, website content, graphics, and original materials are owned by or used with permission by Dragon's Den TSD and may not be reproduced, distributed, or commercially used without authorization.

Third-party names, logos, trademarks, and martial arts curriculum materials remain the property of their respective owners.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Dragon's Den TSD will not be liable for indirect, incidental, special, or consequential damages arising from a store purchase or the use of a product purchased through the store.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

15. Chargebacks and Payment Disputes

If you believe a charge was incorrect or there is a problem with an order, please contact support@dragonsdentsd.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents a customer from exercising any lawful rights available through their card issuer, payment provider, or applicable law.

16. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Any dispute relating to a purchase will be subject to applicable federal law and the laws of the State of Arizona.

17. Changes to These Terms

We may update these Terms periodically. The Terms in effect at the time an order is placed will generally govern that purchase.

The current version will be made available through the Dragon's Den TSD website or online store.

18. Contact Information

Questions about an order, refund, exchange, or these Terms may be directed to: