Privacy Policy

1. Information We May Collect

The information we collect depends on how you interact with Dragon's Den TSD.

Information You Provide

We may collect information you voluntarily provide, including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping, pickup, or fulfillment information;
• Student information necessary to process purchases, testing fees, or other school-related activities;
• Product selections, sizes, and equipment preferences;
• Order and transaction information;
• Messages, inquiries, and customer-support communications;
• Referral information;
• Form submissions; and
• Other information you choose to provide.

You are responsible for ensuring that information you provide is accurate and that you have authority to provide information relating to another person, including a minor child.

2. Payment Information

When you make a purchase through our online store, payment information is processed using third-party payment-processing services.

Dragon's Den TSD currently uses third-party services, including Stripe, to facilitate electronic payments. These providers may collect payment-card information, billing information, device or transaction information, and other information necessary to authorize, process, secure, and document transactions.

Dragon's Den TSD does not intend to directly collect or store complete payment-card numbers or card security codes when those details are entered into a third-party payment-processing system.

Information processed by payment providers is also subject to those providers' terms, privacy policies, security practices, and legal obligations.

3. Information Collected Automatically

When you visit our website or online store, certain technical information may be collected automatically by us or by service providers operating on our behalf.

Depending on the technology being used, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Date and time of visits;
• Referring websites or pages;
• Website interactions;
• Approximate location derived from an IP address;
• Cookies and similar technologies; and
• Other technical or diagnostic information.

This information may be used to operate the website, maintain security, troubleshoot problems, understand website usage, and improve our services.

4. Cookies, Analytics, Pixels, and Similar Technologies

Dragon's Den TSD and the third-party services used to operate our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used for purposes including:

• Operating website and store functionality;
• Remembering preferences;
• Maintaining sessions;
• Processing purchases;
• Preventing fraud;
• Measuring website traffic;
• Understanding how visitors use our website;
• Diagnosing technical problems;
• Measuring the effectiveness of communications or advertising; and
• Improving our website and services.

Third-party services may independently collect information through these technologies in accordance with their own privacy policies.

The particular technologies and service providers used by our website may change over time as our website and business systems evolve.

You may be able to control certain cookies through your browser or device settings. Blocking cookies may cause portions of the website or online store to function incorrectly.

5. How We Use Information

We may use information we collect for legitimate business purposes, including to:

• Process and fulfill orders;
• Collect testing, equipment, event, and other school-related fees;
• Communicate regarding purchases, classes, testing, equipment, events, or other Dragon's Den TSD activities;
• Provide customer service;
• Process refund, return, exchange, and cancellation requests;
• Obtain merchandise or equipment from suppliers;
• Maintain transaction, accounting, and business records;
• Respond to inquiries;
• Operate, maintain, secure, and improve our website and online store;
• Detect, investigate, or prevent fraud, unauthorized transactions, abuse, or security incidents;
• Enforce our policies and agreements;
• Establish, exercise, or defend legal claims;
• Protect the rights, property, safety, and security of Dragon's Den TSD, our students, customers, instructors, and others;
• Comply with legal, tax, accounting, regulatory, insurance, and recordkeeping obligations; and
• Carry out other purposes disclosed when information is collected or with your authorization where required.

6. Third-Party Service Providers

Dragon's Den TSD relies on third-party companies and technology providers to operate portions of our business.

These providers may include ecommerce platforms, customer relationship management systems, payment processors, website hosting providers, email or communications services, analytics providers, merchandise suppliers, and other vendors.

Our ecommerce and customer-management systems may be provided through HighLevel, and electronic payments may be processed through Stripe.

Third-party providers may process information on our behalf or, in some circumstances, for their own purposes under their respective terms and privacy policies.

Dragon's Den TSD does not control and cannot guarantee the privacy, security, availability, or data-handling practices of independent third-party services.

Use of third-party services may change over time, and we may replace, add, or discontinue service providers as reasonably necessary to operate our business.

7. When We May Share Information

We do not sell personal information in exchange for money.

We may disclose information when reasonably necessary to:

• Process a payment;
• Complete or fulfill an order;
• Obtain merchandise or equipment from a supplier;
• Operate our website, store, communications, or business systems;
• Provide services requested by a customer or student;
• Detect or prevent fraudulent or unauthorized activity;
• Investigate security incidents or violations of our policies;
• Comply with laws, regulations, subpoenas, court orders, governmental requests, or other legal obligations;
• Cooperate with law enforcement or regulatory authorities when legally required or reasonably appropriate;
• Establish, exercise, or defend legal rights or claims;
• Protect the rights, property, security, or safety of Dragon's Den TSD, our students, customers, instructors, or others;
• Work with professional advisers, insurers, accountants, attorneys, or similar service providers when reasonably necessary; or
• Facilitate a business restructuring, merger, transfer, sale, or similar transaction.

We may also disclose information at your direction, with your consent, or as otherwise permitted by law.

8. Students and Minors

Dragon's Den TSD provides martial arts instruction to both adults and minors.

Parents and legal guardians may provide information concerning a minor when registering, purchasing equipment, paying testing fees, communicating with Dragon's Den TSD, or otherwise managing the minor's participation.

Our online store is intended for purchases made by individuals legally capable of entering into the applicable transaction. A minor should not independently make a purchase where parental or legal guardian authorization is required.

If you are a parent or legal guardian and believe a minor has provided personal information to us inappropriately, contact support@dragonsdentsd.com.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information in our possession or control.

However, no website, computer system, electronic transmission, payment-processing system, cloud service, or data-storage method can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect information, Dragon's Den TSD cannot guarantee absolute security or that unauthorized third parties will never defeat security measures or improperly access, intercept, alter, or disclose information.

To the extent permitted by applicable law, Dragon's Den TSD is not responsible for security incidents caused solely by systems or services outside our reasonable control.

Nothing in this Privacy Policy is intended to waive or limit any responsibility that cannot legally be waived or limited.

10. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

This may include retaining information necessary to:

• Maintain transaction and purchase records;
• Fulfill orders;
• Resolve disputes;
• Respond to customer-service matters;
• Prevent fraud;
• Maintain accounting and tax records;
• Enforce agreements;
• Establish or defend legal claims; and
• Satisfy legal, regulatory, insurance, or recordkeeping requirements.

Different categories of information may be retained for different periods.

We may also retain information in backups or archived systems for a reasonable period after it is removed from active systems.

11. Accuracy of Information

You are responsible for providing accurate and current information when using our website, store, or forms.

Dragon's Den TSD is not responsible for problems resulting from inaccurate, incomplete, or outdated information supplied by a customer, student, parent, guardian, or other person.

If your information changes or you believe information we maintain is inaccurate, please contact us.

12. Third-Party Websites and Services

Our website may contain links to websites, applications, payment systems, social media platforms, or other services operated by third parties.

A link to a third-party service does not mean Dragon's Den TSD controls or is responsible for that service.

Third-party services operate according to their own terms and privacy practices. Dragon's Den TSD is not responsible for the privacy, security, content, availability, or data-handling practices of independent third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

13. Phoenix Parks & Recreation

Dragon's Den TSD group classes may involve registration or payments processed separately through the City of Phoenix or Phoenix Parks & Recreation.

Information provided directly to the City of Phoenix, Phoenix Parks & Recreation, or their systems is subject to their applicable privacy, public-records, security, and data-handling requirements.

Dragon's Den TSD does not control the privacy practices of City of Phoenix systems.

14. Email, SMS, and Other Communications

If you provide an email address or telephone number, we may use that information to communicate with you regarding purchases, classes, testing, equipment, events, scheduling, account matters, customer service, safety matters, or other aspects of your relationship with Dragon's Den TSD.

Where permitted and applicable, we may also send promotional or informational communications.

You may request to stop receiving promotional email communications by using an available unsubscribe mechanism or contacting us.

If SMS/text messaging is offered, applicable consent and opt-out information may also be provided when you enroll or receive messages.

Opting out of promotional communications does not necessarily prevent us from sending transactional, safety-related, administrative, or other non-promotional communications reasonably necessary for an existing relationship or transaction.

15. Your Privacy Requests

You may contact us to request that we update or correct personal information you have provided.

Depending on applicable law and the circumstances, you may also have rights concerning access to or deletion of certain information.

Some information may need to be retained despite a deletion request where reasonably necessary or legally permitted for purposes such as:

• Transaction records;
• Tax and accounting obligations;
• Fraud prevention;
• Dispute resolution;
• Safety;
• Legal compliance; or
• Establishing or defending legal claims.

We may take reasonable steps to verify the identity and authority of a person submitting a privacy request before acting on it.

Privacy requests may be submitted to support@dragonsdentsd.com.

16. Do Not Track and Privacy Controls

Web browsers and devices may provide privacy settings or signals intended to communicate a user's tracking preferences.

Because technologies and legal requirements concerning these signals continue to evolve, our website's response may depend on the capabilities and configuration of the third-party platforms and services we use.

Where applicable law requires recognition of a particular privacy preference signal, we intend to comply with applicable requirements.

17. Changes to Technology and Service Providers

The technologies used to operate Dragon's Den TSD may change over time.

We may add, remove, upgrade, or replace website platforms, payment processors, analytics tools, communications providers, hosting providers, and other technology services without updating this Privacy Policy every time a vendor or technical component changes, provided our practices remain materially consistent with the disclosures in this policy.

If our privacy practices materially change, we may update this Privacy Policy as appropriate.

18. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, website, store, technology, legal requirements, or privacy practices.

The "Last Updated" date at the top identifies when this Privacy Policy was most recently revised.

Your continued use of our website or store after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law. Where affirmative consent is legally required for a particular change or processing activity, we will seek it as required.

19. No Contractual Guarantee

This Privacy Policy describes Dragon's Den TSD's privacy practices and is not intended to create contractual rights beyond those provided by applicable law.

Nothing in this Privacy Policy is intended to waive, restrict, or eliminate rights or obligations that cannot legally be waived, restricted, or eliminated.

20. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to: