Refund, Return & Cancellation Policy

1. Requesting a Refund, Return, or Exchange

To request a refund, return, cancellation, or exchange, please contact:

support@dragonsdentsd.com

Please include your name, order information, the item or fee involved, and the reason for your request.

Submitting a request does not guarantee approval. We will review the circumstances of the purchase and work with you to determine an appropriate resolution when possible.

2. Physical Merchandise

Returns or exchanges of physical merchandise, including uniforms, apparel, training equipment, sparring equipment, gear bags, and accessories, are considered on a case-by-case basis.

Eligibility may depend on factors including:

• Whether the item has been worn or used;
• The condition of the item and its packaging;
• Whether the item was specially ordered for the customer;
• Whether the item can reasonably be resold;
• Whether a replacement size or product is available; and
• Whether the item was defective, damaged, or incorrect when provided.

Merchandise that has been used in martial arts training, significantly worn, altered, or damaged after receipt may not be eligible for return or exchange unless the item was defective when provided.

3. Sparring Gear and Special Orders

Sparring gear and certain other equipment may be ordered specifically for an individual student and may take up to two (2) weeks to be fulfilled.

If you need to cancel or change a sparring gear or special-order purchase, contact us as soon as possible.

Once an item has been ordered from our supplier, customized, prepared, or otherwise committed to the purchaser, cancellation, refund, or exchange options may be limited.

We encourage students and parents to confirm sizing with a Dragon's Den TSD instructor before purchasing size-specific martial arts equipment.

4. Incorrect Size

If an item does not fit, contact us before using it in training.

Size exchanges will be considered on a case-by-case basis and are subject to product condition and replacement availability.

Items that have been used extensively, damaged, altered, or otherwise made unsuitable for resale may not be eligible for a size exchange.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible at support@dragonsdentsd.com.

Please provide your order information and a description of the problem. We may request photographs or other information necessary to evaluate the issue.

When appropriate, we may offer a replacement, exchange, repair, refund, or other reasonable resolution.

6. Testing Fees

Testing fees are associated with participation in the applicable Dragon's Den TSD rank testing process.

Payment of a testing fee does not guarantee promotion or advancement in rank.

Requests involving testing fees will be reviewed on a case-by-case basis. Factors may include whether the testing event has occurred, whether testing-related expenses have already been incurred, and the circumstances preventing participation.

If you believe you will be unable to participate in a scheduled test, please contact Dragon's Den TSD as soon as possible.

7. Other School and Event Fees

Refund requests for board breaking, events, activities, or other school-related fees will be evaluated individually.

Eligibility may depend on whether materials have already been purchased, expenses have been incurred, or the applicable event or activity has already occurred.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@dragonsdentsd.com.

We will make reasonable efforts to accommodate the request. However, we cannot guarantee cancellation after merchandise has been ordered from a supplier, prepared, customized, fulfilled, or otherwise committed.

9. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method when practicable.

Processing times after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.

10. Phoenix Parks & Recreation

This policy applies to purchases made directly from Dragon's Den TSD.

Registration fees, class tuition, refunds, cancellations, or other payments made directly to the City of Phoenix or Phoenix Parks & Recreation are subject to the applicable City of Phoenix policies and are not controlled by Dragon's Den TSD.

11. Your Legal Rights

Nothing in this policy is intended to waive or limit rights or remedies that cannot lawfully be waived under applicable federal, state, or local law.

12. Contact Us

For questions or requests regarding a purchase, refund, return, exchange, or cancellation, contact: